Effective Date: 9 April 2026
1. Introduction
We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and share data when you use our website, which is built on WooCommerce, and our shipping services integrated via Bob Go.
2. Information We Collect
We collect personal information that you provide voluntarily when placing an order or registering an account. This includes:
Contact Details: Name, email address, telephone number, and physical delivery address.
Financial Information: Payment details processed securely through our chosen payment gateways.
Transaction Data: Details about the products you have purchased.
Technical Data: IP address, browser type, and usage data collected via cookies for site functionality.
3. How We Use Your Information
We use your information strictly for the following purposes:
Order Fulfilment: To process, package, and deliver your orders.
Shipping & Logistics: We share your delivery details with Bob Go to generate waybills and coordinate with courier partners.
Communication: To send order updates, tracking information, or respond to customer service enquiries.
Legal Compliance: To comply with South African tax and commercial laws.
4. Third-Party Sharing (Operators)
As the “Responsible Party” under POPIA, we use third-party “Operators” to help run our business. Your data is shared with:
Bob Go: To manage shipping and logistics. Bob Go may further share this with courier sub-contractors to complete your delivery.
WooCommerce/WordPress: To host and manage the storefront.
Payment Gateways: To securely process transactions.
We do not sell your personal information to third parties.
5. Cookies and Tracking
Our website uses cookies to enhance your shopping experience, such as keeping track of items in your cart. You can manage your cookie preferences through your browser settings, though some site features may not function correctly without them.
6. Data Security
We implement appropriate technical and organisational measures to prevent loss, unauthorised access, or misuse of your data. This includes using SSL encryption for sensitive data like credit card information.
7. Your Rights (POPIA)
Under POPIA, you have the right to:
Access: Request a copy of the personal data we hold about you.
Correct: Ask us to update or correct inaccurate information.
Delete: Request that we delete your data (subject to legal retention requirements).
Object: Object to the processing of your data for direct marketing.
8. Contact Us
For any questions regarding this policy or to exercise your rights, please contact us at:
Email: electronicden2@gmail.com
or
WhatsApp us at:083 652 0923